Easy Returns: Transparent and Trouble-Free
We at Tentsmuir Trading want you to adore every purchase. However, if you need to make a return, we’ve got a clear and straightforward process.
Returns Policy - Fair and Flexible
- Eligible for returns within 14 days of receipt.
- Items must be in 'like new' condition, unused, and in their original packaging.
- Remember, the charm of your outdoor experience begins with the quality and condition of our products.
Process for Returns
- Get in Touch: Email us at sales@tentsmuirtrading.co.uk to start your return.
- Prepare Your Item: Pack it securely in its original condition and packaging.
- Return Dispatch: After our confirmation, send the item back to us.
Return Shipping
- Generally, return shipping costs are the responsibility of the buyer.
- Exceptions: If the item is damaged, defective, or incorrect, we’ll cover the return shipping. We're committed to ensuring you get exactly what you ordered, in the perfect condition you expect.
Refund Processing
Once we receive and inspect the item, we’ll process your refund promptly. Our aim is to ensure a smooth and speedy return experience for you.
Questions or Support Needed?
Any concerns or need assistance? We’re just an email or call away. Your satisfaction is our top priority, and we’re here to help every step of the way.